We tested Oman Air’s Business Class between Paris and Muscat
Awarded this year for the quality of its service and the comfort of its seats by the Airline Passenger Experience Association (APEX), Oman Air does not stop there: the Omani national company will join the Oneworld alliance in 2024.
Oman Air was founded in 1993 and contributes to the development of Muscat as a major hub in the Middle East. In September, we had the opportunity to test Business Class on a direct return flight from Terminal 2 A at Paris-Charles de Gaulle to Muscat, the capital of Oman on board a Boeing 787-9 Dreamliner.
At the airport
After a quick check-in and the Fast Track route, proceed to the Paul Maxence Lounge, which the company shares with 4 others for its Business and First Class passengers. It offers 250 m2 with an elegant design, alternating discrete corners and a larger room and is expanded with a 100 m2 outdoor terrace. On the snack side, we choose a selection of cold and hot dishes and drinks (modest in terms of alcohol). No newspapers available: is it because it’s the end of the day? A prayer room and showers complete the offer. The lounge is available from 06.00 to 22.00, and 10 minutes is enough to reach the boarding gate.
Configured in 2 – 2 -2, the Business Class seats look like real individual cocoons: a removable partition between the two allows you to maintain your privacy, and those on the window side have direct access to the aisle without disturbing your neighbor.
They transform for night flights into a real 180° bed. There are many storage cabinets, as are the connectors (USB ports, audio and video port, electrical outlet).
Before the start, a refreshment (alcoholic on request), a small hot or cold towel and, in the taxi phase, an Omani coffee accompanied by a date are offered. Once in flight, the meal is served on request and on the plate: after the amuse-bouche, there is a choice of 4 starters, 3 main courses, a selection of cheeses and 3 desserts. Oriental and more international flavours, the result is convincing. The wines are of good quality, ranging from champagne as an aperitif to dessert wine.
Only downside, it was necessary to claim 2 times the drink to accompany the entry. The service is also the company’s – small – weak point: Smiling, but a bit distant, and not always attentive. Only one meal is served during the 7h05 flight, which we don’t complain about if we want to sleep. Pajamas and slippers are provided, as well as an elegant toiletry bag branded with the prestigious Omani brand Amouage. Mattress topper, pillow, sheet and duvet: everything is provided for a cozy evening: By keeping the noise-reducing headphones – very effective – on your ears, the impression of silence is almost total. On the entertainment side, we appreciate the 17-inch LCD screen, but if the programs are many, the films on offer are not the latest.
Worth noting for the return flight is the quality of services for Premium customers at Muscat International Airport: the luxurious check-in area separate from the others allows you to check in in minutes, the trip to the lounge is also very fast, and the lounge – open 24 hours a day – very luxurious: two dining rooms with a beautiful buffet of salads, hot dishes – local and international cuisine – fruit and sweets, a very well stocked bar with champagnes, spirits and a selection of cocktails, a business center, quiet areas, a smoking room and even the spa with massage room. Let’s add showers and prayer rooms. Too little and we would miss his flight!
• Comfort: the seat (195 cm x 61 cm), adjustable as desired in the armchair version, extends to 180° in the bed version for maximum comfort.
• Service from hostesses and stewards: polite, a little distant and sometimes inattentive.
• Catering: the services are of a very good standard.
• Entertainment on board: If the choice is eclectic, we want the newer one. Good point for the quality of the headphones and connectors. It’s a shame that wifi is charged for Business class travelers.
• The airport lounge in Muscat is excellent, while the one in Paris is perfect in its offering.
• Flights: Oman Air flies 4 direct weekly return flights (Mondays, Wednesdays, Fridays and Sundays) from Paris CDG to Muscat in a Boeing 787-9 Dreamliner. There are 30 seats in business class and 258 seats in economy class. Night flights – departing at 21.35 to arrival on D+1 at 06.40 is a real plus on the trip out. On the return journey, the flight is scheduled for 14:10 in Muscat for an arrival at CDG at 19:45: ideal timing.
• Reservations are available on the company’s website: www.omanair.com/