Shopping in the Metaverse will require AI-powered voice

Beyond the most basic point-and-click interactions, trading in the metaverse will likely require some form of artificial intelligence (AI)-powered voice interaction.

It can start with fairly simple biometric identification for purchases and logins to at least some retailers, banks and other businesses. It is already used for security verification; to Charles Schwables, who calls, hears and repeats: “At Schwab, your voice is your password.”

But interactions with customer service, support, and sales—indeed, any type of customer experience more complex than a drop-down menu—are likely to require some form of voice interaction beyond selecting an option or the few-word description. common keyword searches today.

– Advertising –

Also see: Payment modernization for marketplaces, games, the metaverse and beyond

This means that AI-powered voice biometrics will be needed in the Metaverse for purchasing, marketing, customer service and anything else needed to support customer purchases in a virtual reality (VR) environment.

No hands available

When a user is inside the metaverse, they are unlikely to be typing on a keyboard, using a console, or holding other devices. While wearing a VR headset, their hands will be occupied by point-and-click joysticks used to move avatars around and allow them to interact with virtual worlds.

This is why the voice becomes so important. Primary interactions with anyone else in the metaverse must be voice.

None of this is really unfamiliar to anyone who has ever used Apple’s Siri or Google’s Alexa, and restaurants already use similar technology.

Also read: Understaffed restaurants are turning to robotic voice assistants to take orders

The technology is already widely used outside the metaverse, with “healthcare, automotive, retail, e-commerce, banking and human resources aiming to improve customer service through more personalized interactions”. These are among the cases where natural language processing and generation “has seen explosive growth rates,” Analytics India magazine said in March.

New technology is needed

Another aspect of this may well be AI-assisted translation tools like Universal Voice Translator Meta is working on, which “will have no delays due to transcription time,” the magazine reported.

“If the metaverse is meant to behave like global cyberspace, language barriers must be removed,” he added.

This will require everything from research and implementation of the technology to determining who (or what) should be a company’s business-to-consumer voice.

“Digital avatars will be a central part of the metaverse, and as avatars hang around and interact with other avatars, simple text-based communication will not suffice; there will be a need for voice communication,” Speech Technology reported in April. “A range of voice technologies – automatic speech recognition, text-to-speech, text-to-speech and machine translation – must be implemented in the background to enable seamless voice interaction.”

He added that social networks use “a variety of content moderation tools to flag abusive content or filter content that violates the platform’s security and anti-harassment policies.”

But they focus on text and image content, not voice conversations, Speech Technology reported. “[W]We need similar tools for real-time conversations that take place in the metaverse.

For all PYMNTS crypto coverage, subscribe daily Crypto Newsletter.

New PYMNTS Survey: How Consumers Use Digital Banks

A PYMNTS survey of 2,124 US consumers shows that while two-thirds of consumers have used FinTechs for some aspect of banking, only 9.3% call them their primary bank.

We are always looking for partnership opportunities with innovators and disruptors.

Learn more

https://www.pymnts.com/cfo/2022/voice-of-the-cfo-smart-ar-balances-collections-with-customer-success/partial/

Leave a Comment