The France Services area of ​​the canton, in Saint-André: a unique reception area for public services

Inaugurated this Thursday, the France Services house gives everyone, especially the 73,000 inhabitants of the canton, a first contact in case of a concern or question regarding a public service, such as Taxes, CAF, Pôle emploi, Social Security … or their procedures online .



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Get an explanation of an administrative letter that you misunderstand, get help filling in your tax return online, print or scan documents, apply for family allowance (CAF), health (Sécu), employment (Pôle emploi)…

Here are some examples of what you can come and find in the France Services room, a unique place to connect citizens with the public services of nine administrations (Read below). Because on the one hand, the procedures are increasingly dematerialized, which is not without causing problems for some, and on the other hand, unfortunately, there are fewer and fewer physical reception points in our cities.

Without agreement

The site is set up in what used to include CCAS, PMI and the school medicine, rue du Général-Leclerc, next to the Wauquier room. The interior of the large building has been totally renovated by the city services. School medicine has moved, PMI and CCAS occupy both ends of the building. France Services is therefore at the center: a first pre-reception office, then another to answer the first questions, several interview or cozy rooms.


Three main facilitators and three versatile substitutes make up the workforce. ” You can come without an appointment to explain your problem, your requestexplains the director Estelle Blondeau. We are trained to answer as many questions as possible about government services and help those who are not familiar with online procedures.…” For complex cases which can take time, an agreement can be made, e.g. a pension case. And if the problem is really specific, we can be referred to a permanency of a specific administration.

“No user will leave without a response to their request or a subsequent agreement”

No user will leave without an answer to their request or a subsequent agreement. “, promised Elizabeth Masse, at the time of the inauguration, this Thursday morning. If France Services is ” the signal of the presence of the public service and services to the public as close as possible to where people live “, that was also thought of” meet the challenges of digital inclusion by supporting audiences furthest away from IT tools, leaving no one behind. »

The mayor, Élisabeth Masse, also departmental councilor for the canton, received the deputy general secretary of the prefecture, Amélie Puccinelli, for the official inauguration, this Thursday.
The mayor, Élisabeth Masse, also departmental councilor for the canton, received the deputy general secretary of the prefecture, Amélie Puccinelli, for the official inauguration, this Thursday.

Present at the inauguration was the prefecture’s deputy general secretary, Amelie Puccinellirecalled the government’s desire to open at least one France Services per canton (it is therefore done for the canton Lille 1 – La Madeleine, Wambrechies, Marquette…) ” to ensure access to public services less than 30 minutes from home. As the prefect often repeats: public services are our common heritage, one of our riches. »

France Services, 67 rue du General-de-Gaulle, 03 20 21 81 30, accueil@ccas.fr






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Wambrechies (59118, north) Marquette-lez-Lille (59520, north) La Madeleine (59110, north)

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