Many vehicle transactions with the Narbonne franchise “I sell your auto.com” would not have gone as planned. Fifteen customers say they are victims of a scam. The national leader of the group supports them.
“A national brand that has a storefront in Narbonne… We had confidence”. By contacting the local agency of the Je vend votre auto.com network, established since September 2020 in the Croix Sud area, these people hoped to sell or acquire a vehicle in complete safety. That was without counting the two leaders of this independent franchise, visibly unscrupulous. In the end: about fifteen of them – at least – lost their car and money.
“We trust, we put the car away and then nothing…”
Like Jean-Pierre Kot-Pages de Sallèles. This entrepreneur in the field of plant health products entrusted the sale of his car, a large C4 Picasso, to the company Narbonnaise for a sum of €12,000 (minus €1,500 commission). “Six days after the sale they told me the vehicle had a head gasket problem and the buyer wanted to cancel the sale… I later learned the gray card was still in my name. . . . I never received the money, he testifies. We trust, we put the car away and then nothing… And today we are working on paying off the loan”.
A complicated financial situation that Narbonne’s Joffrey Campo also finds himself in. This 32-year-old volunteer firefighter handed over his BMW 1 Series to the agency in February. Sale price: €21,500. “It was sold two months later, the company had to make a transfer to me…, he explains. Then the managers told me the ceiling was too high and offered me a schedule – two installments of €10,000 – then a second and a third. They were never honored.”
Joffrey therefore contacts a lawyer, who urges the company to pay what is due. With no news, at the end of June he lodged a complaint with the gendarmerie of Lézignan-Corbières. “Today I have to work on the side to pay the loan that is driving and should have been repaid by the sale and the loan for another car, ie a total of €600 per month instead of €300. very complicated” .
“Checks returned without money”
Myriam B., meanwhile, will only get €10,000 back on the sale of her Ford Transit Custom, which was sold for €41,000. “After many missed calls and texts, I went there, says Peyriacoise. I ended up having two checks which unfortunately for me came back with no funds.
The same for Joseph Selvaggio of Narbonne: “I took my car, an Infinity M30 GT, to this dealership in May, it was sold in June. When I came back from holiday three weeks later, I still didn’t have the money. I went to see them and they signed me off a check for €13,500. In mid-July the bank called me: the check was bad”.
Sellers are not the only ones affected, the damage also affects many buyers.
“My 18-year-old son wanted to buy his first vehicle, says Sabrina P. We found through “I sell your auto.com” in Narbonne a 208 GTI for €11,990. During the test an engine light came on but the sign manager told me that it was normal for the bearings to be changed and that it was expected. The case is therefore closed and the car will be handed over on the morning of 9 July. “The same evening, at 9:30 p.m., my son called me to tell me that it had broken down: the connecting rod had gone through the engine, oil was leaking all over the road, the engine was out of order”.
Two days later, Sabrina informs the manager and requests cancellation of the sale. “He tells me that there is no problem, that my request is normal and confirms that he will take care of it… she continues. The next day he calls back: according to him, it would be my son’s fault if the engine had broken!”. Result: a credit on the back and a useless car.
“I filed a complaint and requested the cancellation of the transfers”
David Darmancier lives and works in Lyon. Together with his wife, they also own another home in Gruissan. In a few days, this 43-year-old computer engineer will change employers. On July 15, David, who until then had a professional vehicle, saw an ad on Le Bon Coin for a Mégane listed at €12,000. “We send a message to the seller, I sell your auto.com in Narbonne and make an appointment three days later to try the vehicle. It suits us and we continue to order it”, he explains. The delivery date is set for July 29 and the transfers have been made.
On D-Day, at 6:30 a.m., the news dropped by email: “We will not be able to take delivery of your vehicle due to deactivation of the sign. I will get back to you very soon for a refund of the vehicle in question.”. At 9 o’clock David goes there and discovers that the sign has disappeared. “I filed a complaint with the Narbonne gendarmerie the same day and asked for the transfers to be cancelled”. Too late, the money has already been debited… “With the testimony received from the other claimants, we are very concerned that we will be able to recover our funds one day, he confides. I’m starting my new job soon and I don’t have a car or money to buy another one.”
Mismanagement? Cavalry? Breach of trust? Scam? An investigation should shed light on this matter. The public prosecutor refuses to communicate about the case so far.
The creator and leader of the group breaks the franchise contract and files a complaint
At the headquarters of the company “Je vends votre auto.com”, a network of agencies for the trade of used cars between individuals, created in 2010 and based in Pyrénées-Orientales, Frédéric Chaves, the creator and manager, ensures: “We have 30 agencies in France and we have never had a problem with our franchisees. We always review a blocked account.
After several calls and statements received from the parent company, the group leader was quick to initiate the process. “I breached the franchise contract on July 23rd and had the signs removed. The goal is to protect myself and the customers. I also informed Narbonne’s accusers and filed a criminal and civil complaint. That is not the image we are portraying. I do not want to let the customers down. What I want is for them all to get their money back.”