Diablo Immortal does not work on some Samsung phones

Diablo Immortal is one of the most anticipated mobile games of recent times, bringing a version of Blizzard’s popular action RPG to smartphones and tablets. The free game has been available for download for a few days on iPhone and Android. However, players who own certain Samsung devices may not be able to play it. Many Exynos-based Galaxy phones may not work Diablo Immortaland even the Galaxy S22 series is not spared.

Diablo Immortal is unreadable on Exynos devices

Suppose you think the worst about Diablo Immortal is the annoying microtransaction system that Blizzard uses to monetize this title. In this case, you are not using an Exynos-based phone from the following list. These phones cannot work Diablo Immortalso you can not even detect the transactions in the app:

  • Galaxy A12
  • Galaxy A13
  • Galaxy A21
  • Galaxy A51 5G
  • Galaxy A Quantum
  • Galaxy S10e
  • Galaxy S10
  • Galaxy S10 +
  • Galaxy S10 5G
  • Galaxy Note 10
  • Galaxy Note 10 5G
  • Galaxy Note 10+
  • Galaxy Note 10+ 5G
  • Galaxy F12
  • Galaxy F62
  • Galaxy M12
  • Galaxy M13
  • Galaxy M62
  • Galaxy X Cover 5

This is understandable for a high-end game like Diablo Immortal not to work on all entry-level and mid-range devices. But the Galaxy S10 and Note 10 models on the list are the flagships of 2019. The iPhone 11 models from the same year would have no problem running the game.

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The list of Exynos-based Samsung phones comes from Reddit, where a community manager posted the following post a few days ago.

We are investigating the issues users are having with some Samsung Galaxy specific devices using Exynos chipsets. At this time, we are able to disable downloads for this set of devices while we work to resolve this issue. We apologize for the inconvenience and will work to implement a fix as soon as possible.

After one day, the user followed up and announced that a fix had been detected. But it will require a new release and it is unclear when the update will drop.

Shame on Samsung’s Galaxy S22

The Galaxy S22’s terrible Exynos 2200 performance turned into a massive PR disaster for Samsung, especially back home in Korea. Users only needed a few days to discover the regulatory issues for the 2022 phones. They also showed that Samsung cheated on benchmarks.

Samsung apologized to buyers and shareholders as they released corrections to the regulatory issue. In addition, the company has promised to renew its Exynos chip strategy for flagship phones like the Galaxy S. It will lower prices in Korea while facing lawsuits and investigation.

Where does Diablo Immortal fits into all this? An advanced phone like the Galaxy S22 should have no problem running this particular title. Android flagships should be great gaming devices as they offer the best possible hardware.

Diablo Immortal gameplay on Galaxy S22 Plus Exynos 2200. Image source: Sam Mobile

However, Sam-Mobile discovered that Exynos Galaxy S22 Plus chops while playing Diablo Immortal.

The blog provided a few screenshots that highlighted the issue, like the one above.

This is anecdotal evidence that your Diablo Immortal experience on the Exynos Galaxy S22 may not be the same. But that’s certainly not good news for Samsung, though Blizzard is to blame. Keep in mind that the Exynos 2200 brings a single GPU to mobile devices, which should support advanced features like ray tracing.

Hopefully, Blizzard can fix Diablo Immortal gameplay on Exynos, especially for current and older Galaxy flagships.

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