Sent September 21, 2021, at 10:11Updated October 11, 2021 at. 16.45
Seven years after its launch in France, Uber for Business has already convinced 7,000 companies. This is the story of a successful bet: to transfer the convenience of digital use from the personal world to the professional world. “Of our 3 million users in France, many choose Uber for business reasons. It was natural to turn this spontaneous use into a value-creating service. From there, our B to B platform was born, ”explains Franck Monsauret, France’s director of Uber for Business.
This offer is based on Uber’s global presence in more than 10,000 cities and its 700,000 partner restaurants, incl 35 000 in France. It makes it possible in a transparent way to manage all travel and meal expenses related to professional activity, in companies of all sizes. Farewell to expense reports whose management often turns into a nightmare for businesses: loss of receipts, lack of control … Uber has therefore introduced centralized payment. The employee books his trip on his usual application, states the reason and then completes his trip without prepayment. “An expense line is automatically created in the platform with an associated digital receipt. At the end of the month, the company receives only one invoice for payment for all its employees. There is no more manual entry, so no more errors “, sums up Franck Monsauret.
Flexibility, simplicity and cost control
A triple quest drives companies that use Uber for Business, small and large. They seek flexibility first. “Sign up for our Application is free and pay-per-use, with volume-related degression. ‘The company can then set custom criteria, such as permitted days of use,a range of vehicles …
“The second key asset complements Frank Monsauret, it’s the simplicity, Uber’s DNA itself. Many employees already know and use our services, which makes it easier strongly membership. ‘Creating a business account only takes a few clicks. Employees, whether they are already users or not, enjoy the same Uber experience: message announces the arrival of a driver, location map, etc. Finally, Uber for Business provides full cost visibility, to the benefit of both employer and employee.
Business travel and services for third parties
“A single flight can generate 10 or 15 taxi expense reports, to go to the airport, to the customer, to the restaurant, etc., not to mention the management of currencies and exchange rates. Uber for Business automates these transactions, avoids cash exchanges and secures travel by avoiding the risk of using a fake taxi, for example ”. This service therefore crosses another key criterion for many employers: managing stress and the safety of their employees on the go. Uber has even developed links with tools like International SOS, which locate its employees in the event of a conflict in a country.
Mobility services also benefit the company’s customers or VIPs. “Our Uber Central platform enables real-time third-party Uber trips anywhere in the world. Insurance companies use it, for example, for assistance in the event of a breakdown, the world of the media to transport guests to the set “, illustrates Franck Monsauret.
This easy move can turn into genuine customer or employee service. With Uber coupons, event organizers can pay for their attendees’ tours. Prepaid travel vouchers can be customized, sometimes automatically associated with the reservation of a hotel room. These dematerialized mobility solutions are of interest to other sectors, such as the automotive industry. As part of a global partnership with Tesla, an Uber voucher is given to customers who bring their vehicle for service. Some companies also offer Uber credit to their employees as an alternative to company cars. A driving force for commitment!
Growth in meal delivery
While touring decreased during the birth, on the other hand, delivery of meals and e-commerce experienced significant growth. The share of orders delivered for table catering increased in France from 1% before March 2020 to 8% between March and October, according to the NPD professional panel. “France was the second country in the world after the United States to launch our Uber Eats for Business offering in early 2020. It has experienced very strong enthusiasm over the incarcerations. Uber Eats has given many companies the opportunity to maintain the catering service for their employees, even at home. In the wake of the “virtual aperitifs”, many have digitized their internal events and recreated moments of coziness around a delivered meal with the app Uber eats. During external digital events, meal delivery also made it possible not to “lose” participants during the lunch break. A success that tends to continue since.
For Uber, business use is also a channel for acquiring more loyal and older customers in addition to its historic customers under the age of 35.
More generally by offering its services to companies, Uber companioneur digital transformation andchanging ways of working. Finallythey can offer their employees an experience similar to the customer experience praised by millions of users worldwide.