The Metaverse arrives in Corporate Training

  • In the workplace, virtual reality (VR) and augmented reality (AR) can be used for training, business meetings and to enhance the customer service experience.
  • Morgan Mercer launched Vantage Point, which uses virtual reality to enhance sexual harassment and training in diversity, equality and inclusion (DEI).
  • With the meta-verse now on its way, Mercer is ready to expand the company’s ecosystem to management and development, international business negotiation skills, sales training and other areas driven by customer needs.

In the workplace, virtual reality (VR) and augmented reality (AR) can be used for training, business meetings and to enhance the customer service experience.

Research has shown that virtual reality can reduce staff training time by up to 60%which means that virtual reality can help cultivate a more productive corporate culture.

Five years ago (before most people viewed virtual reality as more than a technology for gamers), 23-year-old Morgan Mercer had a vision. She saw the potential in using VR as a platform for business training and development, but realized she had to start with a hot topic to demonstrate the value of the strategy.

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Morgan Mercer

His solution was to run Advantageous position use of virtual reality to improve sexual harassment and training in diversity, equality and inclusion (DEI).

The company’s technology is unique in using real people in live experiences rather than avatars and helps increase empathy and other soft skills by placing users in an immersive environment where they can not distract a look at events with racial profiling, cultural appropriation, LGBTQ bias, harassment at an office party and more.

With the meta-verse now on its way, Mercer is ready to expand the company’s ecosystem to management and development, international business negotiation skills, sales training and other areas driven by customer needs.

In a Q&A with Morgan Mercer, she discussed how Metaverse / VR workplace training could be more effective than other forms of employee training.

Allwork.Space: Do you think the meta-verse is the future of workforce learning?

Morgan Mercier: When looking at virtual reality and augmented reality applications, the only way to learn before they were created was through real-life experience, but real-life experience can be costly and have negative consequences from an emotional point of view.

In immersive environments, you can actually simulate the inner and outer stimuli that would be present, and because your brain perceives it as being real, you can create very visceral situations where you practice – you’re not just role-playing – you are actually in the situation. This is of course suitable for educational learning within the company space.

Whether it’s sales training or association training – which has a direct impact on your bottom line – the only way to learn by doing is to acquire the skills and gain as much experience as possible.

An immersive environment allows you to achieve the same level of experience in a much faster and much cheaper way, with fewer negative consequences and overall greater benefits for the company and the way in which education it traditionally organizes.

Allwork.Space: Is virtual reality training in the workplace more effective than other forms of employee training?

Studies have actually shown that this is the case. There is a lot of research out there.

We tend among individuals to act in a way that follows group thinking – meaning we will make decisions that our peers or colleagues have made because we do not want to be ostracized, or both unconsciously make the things we do. know we should do, whether or not that is what we would actually do when the situation arises.

There is a lot of research into how people say they will react in relation to what they are actually doing. So when you’re in an environment where it’s an individual experience, you’re actually acting in a way that is true to real life.

You can often create group experiences where you can do things like bring in facilitators and have facilitation sessions afterwards in an immersive environment where you actually talk to someone – perhaps all over the world and from another department or company in a completely different country. It opens up opportunities that we do not have right now.

Allwork.Space: How exactly does Vantage Point work? What scenarios are the trainees placed in?

It depends on the learning objectives of the experience.

The value of technology allows you to attack things from different angles and perspectives, providing a layer of depth to learn and understand. One of the things that is useful in every aspect of being in a workforce is the ability to think critically and the ability to really discern and understand how different people can understand a situation and the underlying components or agenda, and the emotions behind it. the decision or situation. , regardless of the scenario.

We offer a variety of perspectives to provide interns with first-hand experience. We take advantage of things like the invasion of personal space, the tone and the granularity of the situation.

You are placed in photorealistic scenarios of situations. It can be an office environment where you sit or people with colleagues during a presentation. It could be a first-person experience of racial profiling when you leave the office.

You will have the opportunity to practice advocacy and identify the behaviors of others, and perhaps talk about it with them. And so depending on what you do, it’s not good or bad, but there are nuances.

So there are things that are more fair, less fair, and you have a place in the middle. Based on what you do, we actually give you on-site feedback … what you did well, when you did wrong, what could have been better … and then we put you in a different situation.

There is a lot to be said about the power of virtual reality.

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