First bank with control over operating and operating expenses

The year 2021 once again demonstrated STB’s resilience and its recovery following the successful achievement of the restructuring and transformation targets set within the framework of the 2016-2020 start-up plan.

By leveraging its results to improve activity and performance aggregates, the bank has implemented major changes to support its new managerial, operational and relational models, which are fully customer-oriented and based on the good management and expertise of its teams. And with good reason, STB was chosen as the second best-run public institution in Tunisia by the Tunisian Association of Public Inspectors.

Good results for the financial year 2021

In a context of economic recovery despite numerous uncertainties, particularly in terms of health, STB had an NBI of 650.6 MD in 2021, an increase of 24.9 MD, ie. an increase of 4.0% compared to the level at the end of 2020, thanks to an increase in bank operating income (+ 3.1%) against a control of bank investigation expenses of 2.0%.

Nevertheless, the impact of the development in risk costs to 138.2 MD in strict application of the legal provisions in this area was largely limited by the decrease in staff costs and general operating expenses of 14.5 and 16.2% respectively between December 2020 and December 2021 Operating revenues thus increased significantly by 37.1% to 232.3 MD. STB thus ended the past year with the best development in the banking sector in terms of growth in its net profit, which peaked at 115.5 MD, an increase of 59.6%.

From the same angle and in terms of activity indicators, the bank ended the financial year 2021 with an increase in extended resources of 766 MD or 8.4% to reach an outstanding amount of 9,893 MD, this increase was mainly driven by the development in customer deposits by 7.2% to 9048 MD.

Gross contributions to the economy showed an increase of 848 MD, corresponding to an increase of 6.7% and amounted to 13,510 MD at the end of 2021; in addition, receivables from customers increased by 7.2% to md 9,731.1, while the outstanding balance of the investment portfolio reached 1,258.4 md, an increase compared to 2020 by 5.4%.

The situation for capitalization and liquidity is more than reassuring because equity at the end of the most recent financial year was abundantly consolidated by 10.4% to 1,215.3 MD in parallel with the improvement in cash and cash equivalents. at 94.6 MD.

In the wake of these achievements, at the end of 2021, the STB Group’s total assets amounted to 13,602.1 MD, an increase of 1,253.6 MD or 10.2% compared to the previous year. The Group’s net income increased by 60.1 MD or 87.9% to 128.5 MD, mainly due to the positive contribution from the parent company.

STB reaffirms its position as an innovative and socially responsible player

The bank’s development efforts, which will have a new strategy for this purpose for the years 2022-2026, have been confirmed at the level of management and organizational programs, information systems and human capital management, in addition to highlighting a fundamentally innovative commercial approach.

STB has begun a process of commercial modernization of sales areas to support sales promotion initiatives and promote sales in agencies and also via digital channels. The bank mobilized its expertise and resources to strengthen its offering and create a new generation of products and services.

The use of analytical models and the implementation of better customer segmentation have enabled advances in customer recognition and therefore diversification and consolidation of the product range. Based on a better marketing offer and better targeting, STB launched the marketing of a number of products, including the Student package designed as part of the STB / TFB synergy and the DIGIEPARGNE application, an STB DIRECT application.

On the other hand, and as part of the continued implementation of a more scalable IS, the Bank undertook during the financial year 2021 to complete version 2 of Urbanized Global Banking and the preparation of the roadmap for the period 2022-2023.

From another major angle, in 2021 CSR continued to be part of the continuity of the bank’s obligations to its stakeholders, thus aiming to communicate on the issues of economic, environmental and social responsibility. In line with the principles of the Global Compact, the STB published its first Communication on Progress (COP), which presented key performance indicators and past performance on labor, human rights, the environment and the fight against corruption.

STB wants to take an active part in the development of a sustainable, reinvented and inclusive economy that all its stakeholders can trust. This vision has been formalized in an environmental and social policy structured around 11 strategic commitments aimed at supporting the development of a sustainable economy and reducing the environmental impact, while respecting the ethics of business management and procurement.

A transformation dynamic that continues …

Because of these achievements, STB continues its development momentum, which revolves around several strategic main axes aimed at placing customer centering at the heart of the transformation, with the development of clear and personal digital journeys, the arrival with marching speed in terms of digital transformation that is able to comply with international standards, with an ambition to transform the bank into a fully technological institution that is agile and customer and results oriented.

STB constantly puts support for changes in working methods and the pursuit of its proactive CSR strategy built with its own ecosystems at the heart of its concerns.

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