This is why you will no longer receive your emails

In the last few days, users of the email service have no longer been able to access their emails through a third-party application. La Poste confirms and mentions “security reasons”, but it is still possible to use the service.

Update 5 May at 19:25. : The La Poste group has just given us new information about their courier service. explains to us that it has it ” decide to gradually repeal its preventive measure disabling consultation of email accounts through third-party software or applications (Mail in Windows, Mail application on Apple, Thunderbird, etc.) “. As a reminder, these are software that uses the POP / IMAP protocols).

The La Poste group says to itself “aware of the particular difficulties encountered by healthcare professionals” and secure it “ teams are mobilized to restore the proper functioning of the service as a priority for these professionals in order to reduce the impact on their activity and their patients”. Moreover, we learn it The technical system established by the teams will go from one massive protection mechanism access from third party applications to a selective release mechanism consultation of messages via another platform (via the POP / IMAP protocol), while maintaining the security of user data “.

Management tells us that service will be restored gradually :

  • From Monday, May 9, for identified health professionals which will gradually see the service reactivated. Restoring this service may take a few days.
  • From Wednesday 11 May for all users who will be able to gradually has access to consultation of messages via another platform.

In the meantime, would like to remind you that it is possible to consult your emails and manage your account. from webmail or mobile app. However, several of our readers have told us that they also experience problems using these tools.

Updated May 4 at 12.35. – Contacted by us, the La Poste group responded via a press release:

“The security of user data is a priority for the teams at la This is why the deactivation since April 27 of the consultation of email accounts through any other platform is maintained. This involves, for example, consulting emails via messaging access software, mobile applications or other web messaging services.

This disabling of the consultation of e-mail accounts through any other platform follows the detection of abnormal behavior in attempts to access e-mail accounts thanks to the constant and proactive monitoring of the teams. These access attempts use a list of passwords and associated emails via a data set found on the Internet.

The teams are mobilized to restore the proper functioning of the service as soon as possible. However, this precaution will remain in place until access is restored via the secure POP / IMAP protocol for users.

Users can still check their emails and manage their account directly from or through the dedicated mobile application.

As a security precaution, recommends that its users have a strong password, which is changed regularly, and that they have updated antivirus software on each of their devices. It is also working on adding additional measures to further strengthen the security of connections to messages.

The teams are aware of the inconvenience and apologize for the inconvenience. »

If you have one address @ laposte.netyou definitely meet some difficulties. In the last few days, it has no longer been possible to access your email from email software or third-party applications. Do not try to change your settings or change tools the problem comes from the courier service from the La Poste group. You need to go to the website to find an information message; explains that the POP and IMAP protocols “temporarily closed”. The email service evokes “a precautionary measure” and specifies that messages remain available from the official website or mobile application.

The problem appeared last week and affects tens of thousands of users. For the time being, therefore, it is impossible to go through the Windows Mail application, Apple Mail or even Thunderbird. On Twitter, the La Poste account confirmed to “This measure was taken for security reasons and indefinitely”. You have to be patient with your illness; and use the website or application to access their emails.

La Poste invites its users to wait

Remember that in case of hacking, the service has a period of 72 hours to notify CNIL. However, there is no indication that this is a breach and that personal data has been compromised. We will have to wait for clearer communication from La Poste, which “Please wait a little longer”. down
The post office guest users of its mail service to “wait a little longer”. © Screenshot / Twitter

Faced with US giants Google (Gmail) or Microsoft (Outlook), trusts simplicity and claims an interface “intuitive”. The service is a pioneer in messaging in France and offers basic features such as the ability to create up to 6 aliases. It also offers 5 GB of storage space. Finally, @ addresses can send up to 20 MB attachments and take advantage of integrated anti-spam.

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